Retaining Wall Contractors operates Retaining Wall Quotes. Information you provide is used to respond to your enquiry, help connect the project with suitable local professionals and operate the website.
Who we are
Retaining Wall Contractors operates retainingwallquote.com.au under the consumer brand Retaining Wall Quotes. This policy is written for visitors and people who submit retaining-wall enquiries through the website.
Information we collect
- Name, phone number or email address and preferred contact method.
- Suburb or postcode, project type, timing and material preferences.
- Dimensions, access, drainage, movement and nearby-load information you choose to provide.
- Whether you have site photographs available to share during follow-up.
- Landing page, referral and campaign information used to understand how the enquiry reached the site.
- Basic website and security information such as device, browser, IP address and request time where captured by hosting, analytics or spam-prevention systems.
How we use and share information
We use the information to respond to the enquiry, understand the project, identify suitable local professionals, maintain website security, improve the service and meet legal obligations. When you ask us to send the enquiry to suitable professionals, the contact and project details needed to respond may be shared with them. We do not sell enquiry information for unrelated marketing.
Photos, analytics and service providers
Photos are not uploaded with the website enquiry form. If photographs are later requested through an approved follow-up channel, they may contain property details and should not include people, documents or information you do not want shared with a responding professional. Website hosting, form processing, storage, analytics and communications providers may process information on our behalf. Some providers may store data outside Australia; reasonable steps are taken to use reputable services and appropriate protections.
Security and retention
Reasonable technical and organisational measures are used to protect information from misuse, loss and unauthorised access. Enquiry records are retained only while needed to respond, manage the service, maintain reasonable business records and meet legal obligations, then deleted or de-identified where practical.
Access, correction and complaints
You may ask to access or correct personal information held about you, withdraw from further contact or request deletion where it is no longer required. Email privacy@retainingwallquote.com.au. If a privacy concern is not resolved, you may contact the Office of the Australian Information Commissioner.